You own your data. We exist to help you get the most out of it. We want to be transparent in this regard, and we strongly believe in keeping your personal information personal, private and secure. We will not sell, rent, or otherwise share your personal information to anyone except as required to provide our service or as otherwise outlined in this Policy without first notifying you and providing an opportunity to consent.
What Information Do We Collect
How Do We Use Information We Collect
Docdown only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general rule, all data we collect (including personal information, where applicable) may be used to:
Provide, operate, maintain, improve, and promote the Website and Services;
Enable you to access and use the Website and Services;
Process and complete transactions, and send you related information, including purchase confirmations and invoices;
Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
Send commercial communications, in line with your communication preferences, such as providing you with information about products and services, features, newsletters, offers, promotions, and events about us and our partners; and send other news or information about us and our partners.
Monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;
Comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
Personalize the Websites and Services, including providing features or content that match your interests and preferences.
If you are a contractor, perform our contract with you or to take steps at your request before entering into a contract with you, comply with legal obligations, pursue our legitimate interests related to human resources, business and safety /security and protect our legal position in the event of legal proceedings.
Information from Third Party Services. From time to time, we may combine information we collect as described above with personal information we obtain from third parties. For example, we may combine information entered through a Docdown sales submission with information we receive from a third-party sales intelligence platform to enhance our ability to market our Services to Customers or potential Customers.
When We Share Information
With our resellers and other sales partners who may help us distribute the Services to Customers;
In the event of a merger, sale, change in control, or reorganization of all our part of our business;
When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required to comply with our legal obligations; or as you may otherwise consent from to time to time.
When We Link to Other Websites
When We Aggregate Data
When you interact with Docdown through our Services, we receive and store certain non-identifiable information from Customers and their End Users. This information, such as Logs, which are collected passively cannot be used to specifically identify you. Docdown may store such information itself or such information may be included in databases owned and maintained by Docdown affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
When We Transfer Data Internationally
Docdown is a US Delaware corporation with primarily storage of your information in the United States and the European Economic Area (the “EEA”). To facilitate our global operations, we may transfer and access such information from around the world, including from other countries in which Docdown has operations to provide the Services.If you are accessing or using our Websites or Services or otherwise providing information to us, you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate.
Attention: Privacy Shield
Postal Mail: 340 S Lemon Ave #4133, Walnut, CA 91789
We have further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider [ADR PROVIDER] (free of charge) at https://feedback-form.truste.com/watchdog/request.In relation to personal data of Contractors, for any complaints that cannot be resolved directly with us, we have committed to working with the panel established by EU data protection authorities (“DPAs”) and with the Swiss Federal Data Protection and Information Commissioner (“Commissioner”), and complying with the information and advice given by the panel of DPAs and the Commissioner regarding HR data transferred to the U.S. from the EU and Switzerland in accordance with the Privacy Shield Principles. Please contact us at the following address privacy@Docdown.co to be directed to the relevant DPAs contacts and, for additional information, please visit:https://www.privacyshield.gov/article?id=5-The-Role-of-the-Data-Protection-Authorities-a-b.If your complaint is not resolved through the channels described above, under certain conditions a binding arbitration option may be available before a Privacy Shield Panel. For additional information, please visit:https://www.privacyshield.gov/article?id=ANNEX-I-introduction.We are subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to Personal Data received or transferred pursuant to the Frameworks.
What Are Your Data Rights
Customer, Website Visitors, and Attendees. You have the right to access, correct, make updates to, export, or delete your personal information. You may also email us atprivacy@Docdown.co with any subsequent subject access requests (use the term “SAR” as your email subject line), and we will respond within thirty (30) days. Customers also can access, correct, export, or update their Account Information by editing their profile or organization record at https://Docdown.co.End Users: Docdown has no direct relationship with End Users. We rely on our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.Subject Access Requests. We consider it important to verify that a requestor is inquiring about their own information before we can assist with any request. Where a SAR implicates the personal data of another individual, we balance the request against the risk of violating another person’s rights. We will comply with subject access requests to the extent required by applicable law.
How to Change Your Communication Preferences
To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update any information in our possession that you have previously submitted via the Services. Note that you may also manage your communications preferences and the receipt of any commercial communication by clicking the “unsubscribe” link included at the bottom of all emails from Docdown. You may also adjust your preferences through your account settings if you have a Docdown account, or else send an email to privacy@Docdown.co.
What You Should Know about Domain Registration
Note that if you purchase a domain name from Docdown, we may be required to collect registrant data for the purposes of domain registration and listing via the WHOIS protocol. We may also be required to share this public data with ICANN, the relevant registrars and other such providers with whom we contract in order to provide our domain name services, as well as when served with a legitimate request from third parties. Registration data may include the domain name, registrant name and contact information, and information on the domain name server.
How We Handle Data Security, Integrity, and Access
Docdown takes all reasonable steps to protect the data that we receive from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We utilize appropriate physical, digital, and administrative protocols to keep your information secure, including the use of encryption services. Notwithstanding, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, take special care in deciding what information you send to us via email. For any questions about the security of your information, please contact privacy@Docdown.co.
How We Will Notify You about Changes
How We Will Handle a Business Transfer
As we develop our business, we may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, we may assign or transfer this Policy, as well as all information covered thereunder.
How You Can Contact Us
340 S Lemon Ave #4133
Walnut, CA 91789